Privacy Policy
Privacy Policy
Crowbar’s respects your privacy and only collects the information needed to operate our website, process orders, communicate with customers, and provide our products and services.
Information We Collect
When you use our website, place an order, create an account, or contact us, we may collect information such as your name, company name, billing and pickup address, phone number, email address, account information, order history, and other information you choose to provide.
Payment information is processed through third-party payment providers. Crowbar’s does not directly store your full credit or debit card number.
How We Use Your Information
We may use your information to:
- Process and manage orders and payments
- Provide local pickup and order-status updates
- Create and manage customer accounts
- Provide customer service
- Maintain business records
- Improve our website, products, and services
- Prevent fraud or misuse of the website
- Comply with legal, tax, and accounting requirements
Sharing of Information
We do not sell your personal information.
We may share information with service providers that help us operate the website and process transactions, such as BigCommerce, payment processors, and other technology or business service providers. These providers may only use the information as needed to provide their services.
We may also disclose information when required by law or when reasonably necessary to protect our business, customers, or legal rights.
Cookies and Website Data
Our website may use cookies and similar technologies to keep the site functioning, remember account or cart information, understand website usage, and support features provided by BigCommerce and other service providers.
You can control cookies through your web browser settings, although disabling certain cookies may affect how the website works.
Beginning October 23, 2026, our BigCommerce storefront will use an essential cookie called SHOP_RENDER_VERIFICATION_TOKEN to help detect automated bots. This cookie contains a server-signed token that records whether a browser was detected (a true/false value) and when the token was issued. It expires after 15 minutes.
Customer Accounts and Communications
If you create an account, we may retain your account information and order history so you can access previous purchases and use the website more easily.
We may send transactional emails related to your account or orders, including order confirmations, status updates, and pickup notifications.
We do not intend to send promotional emails unless you specifically choose to receive them.
Data Security
We use reasonable administrative and technical measures, along with the security provided by our website and payment-service providers, to help protect customer information. No online system can guarantee absolute security.
Your Information
You may contact us to ask questions about your personal information or to request that inaccurate customer information be corrected.
Some records may need to be retained for accounting, tax, legal, fraud-prevention, or other legitimate business purposes.
Contact
Questions about this Privacy Policy may be directed to Crowbar’s in Marion, Iowa through the contact information provided on this website.